Here are the results of a survey I took of real people talking about their real disagreements.

I asked you to think back on a serious event, which you would have called a Disagreement (50.0%), Conflict (48.2%), or Difference of Opinion (48.2%), Strained Relationship (41.1%), Confrontation (39.3%), Issue (37.5) or Dispute (33.9%). What was happening with you during that time is you felt Frustrated (80.7%), Annoyed (50.9%), Angry (42.1%), Unhappy (42.1%), Upset (40.4%), and Unfairly treated (38.6%).

What you wanted to have happen was A solution (54.4%), A resolution (49.1%), An agreement (47.4%), Resolution (47.40%), A sustainable solution (45.6%) and To be understood (45.6%). What you didn’t want is Money (3.5%), To cause the other grief (1.8%), A public statement (1.8%), Attorneys’ fees (1.8%), Recompense (0.0%), To ignore it (0.0%), or To sue (0.0%).

What you wanted from an outside person were Suggestions (59.3%), Solutions (53.7%), Assistance (53.7%), Advice (51.9%), Support (51.9%), and Recommendations (51.9%). You didn’t want the outside person to sue the other person (1.9%), To avenge you (1.9%), to threaten the other person (0.0%), to cause the other person pain (0.0%), to cause the other person expense (0.0%).

Considering how you felt at those times, you felt better about these ideas: Being understood (4.34 out of 5), Resolution (4.31), Being heard (4.29), Results (4.24), Solution (4.24), Agreement (4.23), Being acknowledged (4.20), Thank you (4.18), Productive (4.11), Result (4.10), and Cooperation (4.08). You felt worse about these ideas: Adversarial (1.76 out of 5), Leave it (1.76), Drop it (1.68), Ultimatum (1.67), Patronize (1.46), Give up (1.45), and Lawsuit (1.38).

Facing that kind of situation now you’d be more likely to involve a Mediator (3.83 out of 5), Mentor (3.74), Conflict Resolution Specialist (3.72), Dispute Resolution Professional (3.58), or Facilitator (3.53). You’d be least inclined to involve an Attorney (2.56 out of 5), Therapist (2.47), Referee (2.41), Pacifier (2.36), Judge (2.35), or Umpire (2.05).

The contexts of the situations you were thinking about were Workplace/workgroup (61.2%), Family matters (34.7%), Professional Services (26.5%), Neighborhood/Community (22.4%), Real Estate/Property (22.4%).

Demographics. 78% of you were 40+ years of age, mostly female (52.1%). You often work with other people (77.1%), are homeowners (66.7%), are parents (54.2%), are employees (50%) or are employed by someone else (43.8%).

What do you think? Surprised? There were certainly parts that surprised me – so I’m really glad I had your help. Thanks again!

This entry was posted on Thursday, February 5th, 2009 at 4:22 pm and is filed under Conflict, Data. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.